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# Terms of Service

Last Updated: May 31, 2025

## 1. Introduction

Welcome to Croydon Pharmacy. These Terms of Service ("Terms") govern your access to and use of our website, located at [Croydon Pharmacy URL], and the services we provide. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website or our services.

## 2. Eligibility

By using this website, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this site by any third party.

## 3. Website Use and Content Disclaimer

The content provided on this website is for informational purposes only and should not be interpreted as medical advice. While we make reasonable efforts to update information, we make no warranties or representations about its accuracy, completeness, or suitability. All health-related content is general in nature and not tailored to individual circumstances.

## 4. User Accounts

Some features may require account registration. You agree to provide accurate, complete, and current information and to maintain the security of your login credentials. You are responsible for all activities under your account and agree to notify us immediately of any unauthorized use.

## 5. Pharmacy Services

Our services are subject to applicable UK laws and regulations, including those set by the General Pharmaceutical Council (GPhC), MHRA, and NHS England. Any services you may access offline at our pharmacy location are governed by clinical and regulatory standards.

## 6. Prescriptions and Medication Information

Prescription-only medications will only be dispensed upon receipt of a valid prescription from a UK-registered prescriber. We reserve the right to refuse any prescription at our professional discretion.

Any information about medicines or treatments is not a substitute for consulting a qualified healthcare professional.

## 7. Delivery Services

If offered, our delivery services will be subject to specific terms regarding delivery times, coverage areas, and fees. We do not guarantee delivery times and are not liable for delays due to events beyond our control.

## 8. Intellectual Property

All content on this site—including text, graphics, logos, and software—is the property of Croydon Pharmacy or our licensors and is protected by UK and international copyright and intellectual property laws. You may not use or reproduce any part of the site for commercial purposes without express written permission.

## 9. Acceptable Use Policy

You agree not to:

- Use the website for any fraudulent or unlawful purpose.
- Interfere with the operation or security of the website.
- Upload or transmit viruses, malicious code, or harmful content.
- Copy, scrape, or reuse any data for commercial gain.

## 10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or reliability of these sites. Inclusion of any link does not imply endorsement.

## 11. Prices and Product Information

Prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time. Product descriptions and images are for illustrative purposes and may vary slightly from actual items.

## 12. Limitation of Liability

To the fullest extent permitted by law, Croydon Pharmacy shall not be liable for any:

- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Errors or omissions in website content
- Unauthorised access to your personal data

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or for any other liability which cannot be excluded under UK law.

## 13. Indemnification

You agree to indemnify and hold harmless Croydon Pharmacy, its directors, employees, affiliates, and agents against any claims, damages, or expenses arising out of your breach of these Terms or misuse of the website.

## 14. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

## 15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. You agree that any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.

## 16. Changes to These Terms

We may revise these Terms at any time without prior notice. The latest version will always be available on our website, with the updated date at the top of the page. Your continued use of the website constitutes acceptance of any changes.

## 17. Severability

If any provision of these Terms is deemed invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

## 18. Contact Information

If you have any questions about these Terms, please contact us at:

Croydon Pharmacy, 44 South End, Croydon, Surrey, CR0 1DP
0208 688 5544